Installation & Maintenance

Gen Stone slabs are crafted from premium, zero-silica engineered stone or porcelain materials. We use high-quality natural minerals, polymer resins, and eco-friendly pigments to achieve stunning marble-look and stone-look finishes, offering both beauty and durability for kitchens, bathrooms, and commercial spaces.

Yes – Gen Stone offers a variety of premium surface finishes to suit different design styles. Choose from polished for a high-gloss luxury look, honed for a soft matte feel, or leathered for unique texture. Each finish is available across our zero-silica and porcelain slab collections, perfect for benchtops, splashbacks, and feature walls.

Our slabs are manufactured using advanced, sustainable technology that bonds the materials under high pressure and heat. This process ensures exceptional strength, scratch resistance, and stain resistance. Whether it’s our zero-silica engineered stone or porcelain slab range, each product is made to meet Australia’s strict safety and quality standards.

Yes – sustainability is at the core of Gen Stone. Our production process is designed to reduce environmental impact by using low-emission manufacturing, recyclable materials, and zero-silica technology. By choosing Gen Stone, you’re investing in a safe, eco-conscious surface that meets Australia’s latest building regulations.

Yes. At Gen Stone, we offer complete customisation for both zero silica stone and porcelain slabs, allowing you to choose the exact size, colour, and finish to match your kitchen benchtop, bathroom vanity, splashback, or commercial fit-out. Whether you need a bold marble-inspired design or a soft neutral tone, our made-to-measure slabs are crafted to fit your project perfectly.

Our custom stone slab orders are typically processed and ready within 1–2 weeks, depending on the material and finish selected. We understand that timelines are important for builders, stonemasons, and interior designers, so we aim to deliver quickly while maintaining exceptional quality.

To place a custom stone order, simply contact the Gen Stone sales team with your preferred colour, dimensions, and finish. We’ll provide expert guidance, confirm the specifications, and arrange production. Whether you need zero silica stone benchtops or porcelain panels, our team ensures a smooth order-to-delivery process.

Yes. We offer free stone samples so you can see and feel the quality, texture, and colour before committing to a full order. This allows homeowners, designers, and builders to make confident choices for their projects, knowing the exact look and feel of our zero silica or porcelain stone slabs.

While DIY installation is possible, we strongly recommend using a professional stonemason or installer for your zero silica stone or porcelain slabs. Professional installation ensures precise cutting, perfect alignment, and long-lasting durability, especially for kitchen benchtops, bathroom vanities, and commercial surfaces.

To maintain the beauty and lifespan of your Gen Stone zero silica or porcelain surfaces, clean them regularly with mild soap and warm water. Avoid acidic or abrasive cleaners, as they may damage the surface. With proper care, your kitchen benchtop, bathroom vanity, or feature wall will stay looking as stunning as the day it was installed.

If your stone slab gets stained, clean it immediately using a pH-neutral cleaner designed for stone surfaces. Prompt action prevents the stain from setting and helps maintain the pristine look of your zero silica or porcelain benchtop. For stubborn stains, seek advice from a professional stone care specialist.

We offer a 15-year warranty against manufacturing defects.

Contact our customer service within the warranty period with photos and proof of purchase.

It covers manufacturing defects in material and workmanship.

Our technical support team is available to assist you. Contact us via phone or email.

Processing and shipping typically take 1-2 weeks, depending on the order complexity.

Yes, you will receive a tracking number to monitor the progress of your shipment.

Contact us immediately with photos of the damage and your order number.

Yes, we can arrange international shipping. Contact us for details.

Absolutely, our slabs are highly durable and resistant to stains, making them ideal for kitchen countertops.

Consider the size, color, and finish that complements your bathroom decor and ensure proper sealing for moisture resistance.

Our slabs can be used for various applications such as countertops, backsplashes, and flooring to create a cohesive design.