Product Information
What materials are used in Gen Stone slabs?
Gen Stone slabs are composed of high-quality natural quartz, polymer resins, and pigments for color.
Do you offer different finishes for your slabs?
Yes, we offer a variety of finishes including polished, honed, and leathered.
How are Gen Stone slabs made?
Our slabs are manufactured using advanced technology that binds the materials under high pressure and heat.
Are Gen Stone slabs environmentally friendly?
Yes, our production process is designed to minimize environmental impact, and we use sustainable materials.
Purchasing & Customization
Can I customize the size and color of my slab?
Yes, we offer customization options to meet your specific project requirements.
What is the lead time for custom orders?
Custom orders typically take 1-2 weeks to process.
How do I place a custom order?
You can place a custom order by contacting our sales team with your specifications.
Can I get a sample before I make a purchase decision?
Yes, we can send you samples upon request to help you with your decision.
Installation & Maintenance
Do I need professional installation for my slabs?
While it's not mandatory, we recommend professional installation for the best results.
How should I clean and maintain my Gen Stone slabs?
Use a mild soap and water solution for regular cleaning. Avoid harsh chemicals that could damage the surface.
What should I do if my slab gets stained?
For stains, clean the area immediately with a gentle cleaner designed for stone surfaces.
Warranty & Support
What is the warranty period for Gen Stone products?
We offer a 15-year warranty against manufacturing defects.
How do I make a warranty claim if I have an issue with my slab?
Contact our customer service within the warranty period with photos and proof of purchase.
What does the warranty cover?
It covers manufacturing defects in material and workmanship.
How can I get technical support for my project?
Our technical support team is available to assist you. Contact us via phone or email.
Orders & Shipping
How long does it take to process and ship an order?
Processing and shipping typically take 1-2 weeks, depending on the order complexity.
Can I track my order once it has been shipped?
Yes, you will receive a tracking number to monitor the progress of your shipment.
What should I do if my slab arrives damaged?
Contact us immediately with photos of the damage and your order number.
Do you ship internationally?
Yes, we can arrange international shipping. Contact us for details.
Design & Applications
Can Gen Stone slabs be used for kitchen countertops?
Absolutely, our slabs are highly durable and resistant to stains, making them ideal for kitchen countertops.
What are the design considerations for using Gen Stone in bathrooms?
Consider the size, color, and finish that complements your bathroom decor and ensure proper sealing for moisture resistance.
How can I incorporate Gen Stone slabs into my interior design?
Our slabs can be used for various applications such as countertops, backsplashes, and flooring to create a cohesive design.
